“At Lime, we’re always growing – our relationships to customers, our product, our skills, and ourselves – supported by colleagues who challenge and inspire us. In a company that embraces change, opportunities are everywhere, and we make sure to enjoy the journey along the way!”
Built for a changing world
Lime's sustainability sits in the business itself - and in our culture. In an industry reshaped by geopolitics, AI and the competition for talent, our answer is threefold: we digitalise the organisations society depends on, we protect their information in an increasingly regulated world, and we build an organisation of driven people with deep expertise, who move faster than the competition and guide our customers through the shifts.
Read the full sustainability report 2025 (PDF)Sustainability is part of the business
We create profitable growth by combining performance with care for our customers, our employees and society at large.
Accelerating digitalisation in Europe
software growth in 2025 - developed, owned and operated in Europe
Read more 2Information security
certification of Lime's management system extended during 2025
Read more 3Attracting and retaining talent
applications for open roles during 2025
Read more 4Climate responsibility in the tech industry
All data stored in Sweden on renewable electricity. Our own solar parks since 2019 and responsible travel.
Read moreA culture- and business-driven organisation
“We are not a global conglomerate trying to be everything to everyone. We are an established European partner with the right scale and culture to move quickly, know our customers by name and answer fast when they call. In a world that demands adaptability, trust, expertise and local presence, that is exactly the supplier we should be.”
We always combine performance with care
Lime's employees are decisive for our success and make us stand out in front of customers through commitment, expertise and a genuine will to create value. We are a culture- and values-driven organisation where we keep things simple, work closely together and deliver with quality, pace - and a twinkle in the eye.
“It is all about holistic growth support in all aspects of my life. Lime not only encourages me to be a great Software Engineer but also provides an enabling environment to become a better person.”
Accelerating digitalisation in Europe
As a fully European supplier we help the organisations society depends on to streamline their processes and free up time for value-creating work.
- Market-leading positions in utilities and real estate, data-sensitive sectors where sovereignty is already a purchasing factor
- Membership organisations such as the Red Cross modernise their operations with Lime
- Lime CRM is used by sports organisations across Europe, among them the SHL, Allsvenskan and Norsk Toppfotball
- Lime Sportadmin digitalises grassroots sport in Sweden and the Netherlands, from the elite leagues to thousands of smaller clubs
- Non-profit organisations, university colleges and universities have access to Lime's products on particularly favourable terms
Development
30+ years of experience developing CRM software
Sales
Strong and local sales
Implementation
More than 7,000 CRM implementations behind us
Support & maintenance
"Local hero": top-ranked local support function
Development
30+ years of experience developing CRM software
Sales
Strong and local sales
Implementation
More than 7,000 CRM implementations behind us
Support & maintenance
"Local hero": top-ranked local support function
The Leisure Activity Card: digitalisation for a more inclusive society
Lime Sportadmin was the first major club management system in Sweden to launch a complete integration with the Leisure Activity Card (Fritidskortet), the Swedish government's initiative to give more children and young people the chance to take part in organised sport and leisure activities. During the first two months of 2026, more than 50,000 payments were made through the integration, compared with a total of around 5,000 via API across all providers during the whole of autumn 2025.
Information security
In a growing threat landscape, information security is critical.
Many customers operate in critical sectors such as utilities, real estate and municipalities. As an essential entity under NIS 2 and DORA, we work systematically with security and preparedness, so they can build on Lime without compromising their own regulatory requirements.
- Real-time monitoring around the clock: an external security operations centre with advanced technology and analysts ready to stop intrusion attempts immediately
- Customers are informed of incidents within 24 hours, following a fixed three-step process
- Centrally managed access with least privilege, regular access reviews and multi-factor authentication on approved company devices for Lime's key IT services
- Mandatory security training with 100% participation among all employees, and annual incident response exercises across all parts of the group
- Regular testing and reviews: penetration tests by an independent third party, restore tests of backups, and supplier reviews before they are engaged and then every year
- We treat AI as part of our security work: a human has the final say in the decisions that matter, and AI is never given unsupervised access to customers' business-critical processes
The standard defines the requirements for establishing, implementing, maintaining and improving a structured approach to managing information security.
Attracting and retaining talent
As AI takes over more of the routine work, value increasingly lies in judgement, customer understanding and industry knowledge. Those take time to build and cannot be automated. Lime's strength lies in a fast-moving organisation and a company culture that attracts and retains that kind of expertise.
- Recruitment is run entirely in-house: the CEO interviews every final candidate before an offer is made
- AI screens candidates efficiently, with quality maintained and full control of the candidate experience
- The trainee programme: 34 people started the programme in 2025, an investment in the talent of the future
- Employee wellbeing is followed up in weekly surveys, and we invest in development so that people stay and grow with us
- Three quarters of the management promotions in 2025 went to women
“What sets us apart from many other tech companies is that we run recruitment entirely in-house. We have built the capability to handle large volumes without losing quality.”
Climate responsibility in the tech industry
We focus on the areas where we can make a difference ourselves.
- Data stored in Sweden using renewable electricity
- Our own solar parks since 2019 that cover more than the electricity consumption of our offices
- Our Nordic offices are heated with district heating from renewable energy sources
- Electric cars in the car pool, a bicycle benefit scheme, train ahead of air travel and efficiently planned customer visits
- When computers and mobile phones are replaced, our partners take the equipment back, erase the data securely and prepare it for its next user - extending its service life
- We work continuously to keep the number of tokens and computations down in our AI development, without compromising on performance
We map our climate impact to see where it is greatest and to be able to set targets. The full climate metrics are available in the Sustainability Report.
How the sustainability work is governed
The Head of Sustainability leads the preparation of the report on behalf of management and the board. The board's audit committee reviews it and proposes improvements.
Code of Conduct
Lime's code of conduct applies to all employees as well as to our partners. We take responsibility for human rights, ensure equal opportunities and contribute positively to society.
UN Global Compact
Since 2023, Lime has signed the UN Global Compact annually, an initiative for responsible business based on ten principles covering human rights, labour, the environment and anti-corruption.
UN Sustainable Development Goals
Lime works in particular with Goals 5 (Gender equality), 8 (Decent work), 9 (Industry, innovation and infrastructure), 10 (Reduced inequalities) and 13 (Climate action).
Double materiality assessment
Lime has carried out a double materiality assessment covering the entire value chain, both upstream and downstream: impact materiality (our impact on sustainability) and financial materiality (external risks that affect us).
Whistleblowing function
A third-party managed whistleblowing system gives employees an anonymous way to report suspected irregularities without risk of retaliation. No serious incidents were reported in 2025.
Read the full report
The sustainability report is prepared as a report separate from the Annual Report in accordance with Chapter 6, Section 11 of the Swedish Annual Accounts Act, and covers focus areas, governance, the double materiality assessment and the full environmental and climate metrics.