Frequently asked questions
Answers to the questions investors, analysts and journalists ask most often about Lime Technologies. The first three questions rotate with each new interim report.
Three questions for the CEO right now
From the Q3 2026 report-
1 How ready are customers for AI, and how will AI drive growth going forward?
Interest and curiosity are definitely there, but AI maturity is generally low among our customers in Lime CRM. We are therefore taking one step at a time, at the pace our customers are ready for. The first step is the newly launched AI Assist, an AI chat built on the data already in the system, which makes it easy to get started. Next come AI agents that perform specific tasks within sales, marketing, ticket handling and industry-specific flows. The step after that is digital employees that can be trained to carry out work on their own, and that is where we are now sprinting. Our strength lies in being an advisory partner throughout the transformation. Being close to our customers also means we can test new pricing models and quickly adjust them based on the response. At the moment, we price our offerings both at a fixed price and based on usage, always with a focus on making it as simple and predictable as possible for the customer. What the AI offerings have in common is that they are now generating revenue.
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2 You have a financial target of 18% ARR growth over the medium term. In the third quarter you land at 11%. How will you reach the target?
We stand by the medium-term target, and the path there runs through three levers. The first is our business units. Lime CRM is and remains the engine, with strong development in Germany and within the verticals. At the same time, the smaller business units must run considerably faster. With the new Lime Go Agentic, strengthened leadership and offering in Lime Connect, and the internationalisation of Lime Sportadmin, we have put ourselves in a position that takes us there. The second is AI, where we are now beginning to see effects that will in time give us new revenue streams. The third is acquisitions, where we are continuously looking for opportunities that create more value for our customers and shareholders.
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3 You say acquisitions are one of your three levers. What does the acquisition agenda look like going forward?
We are actively looking for acquisitions and are in ongoing dialogues with a number of companies. Financially, we are ready, with a strong cash position, low leverage and credit facilities in place. The acquisition team works closely with the business units, with a focus on Lime CRM and Lime Sportadmin. In Lime CRM, we mainly look for companies that complement the platform with business-critical functionality and strengthen our focus verticals – utility, real estate, membership organisations and wholesale. In Lime Sportadmin, we primarily want to drive internationalisation and strengthen the product. Organic growth is and remains the foundation of our business, and we are never in a hurry with acquisitions. We only strike when everything is right: the product, the culture and the price.
Three questions for the CEO from Q2 2026
From the Q2 2026 report-
1 What does the European trend towards digital sovereignty mean for Lime's business in the coming years?
We are, and have always been, local and close to our customers – in language, support, culture, organisation and data handling. Being close to our customers has always been an important competitive advantage, but what is new for us is that our European heritage is now a direct differentiator. According to Gartner, 75% of European companies will choose software on the basis of sovereignty by 2030, up from around 5% today. Given that our largest competitors are American and that we are one of the biggest players in Europe, we naturally see a significant opportunity here. Beyond being a European company serving other European companies, we already have the capability to offer solutions with no connection whatsoever to American providers. We are also well underway with developing a fully European cloud offering – something that is being requested in many customer dialogues.
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2 Growth in the professional services business, Expert Services, is higher than software growth in Q2. Is this something we can expect going forward as well?
We are a product company and view our professional services business as an important strategic complement – a central part of the offering that ensures customers get real value from their investment, with us as their trusted adviser. The strong growth in the quarter is a result of high utilisation and a solid quarter overall, but is partly explained by weak comparative figures from 2025 and two additional working days in Q2 2026. As AI streamlines technical implementations and customisations, our consultants gain greater opportunities to act as advisers and domain experts, increasing the value delivered to customers. We do not optimise Expert Services for growth, and over time we expect software to account for an increasing share of total revenue – fully in line with our financial targets.
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3 You have developed an entirely new AI product, Lime Go Agentic. What is the thinking behind it, and how does it relate to the rest of the product portfolio?
Lime Go Agentic is a new and focused product, built from the ground up using today's best AI tools and 30 years of European CRM expertise. It should not be confused with Lime CRM, which is a considerably broader and more complex platform. Lime Go Agentic shares the core value proposition of Lime Go – prospecting and access to company data in real time – but is built agentically. This means that AI agents actually perform work on behalf of the user, rather than merely assisting: researching prospects, preparing meetings, logging calls and writing follow-ups – whilst the salesperson focuses on selling. The human always has the final say, and all data is handled within the EU. Even at beta stage, we are already seeing how the system eliminates manual steps for users. We are rolling out the product progressively, and it runs alongside the current version of Lime Go.
Three questions for the CEO from Q1 2026
From the Q1 2026 report-
1 Why should you choose Lime as a supplier instead of vibe coding something yourself or bringing in services from a dedicated AI company?
We are a partner and our promise to our customers is to help them become even better at customer management. Our software and our expertise are inseparable – it is the combination that creates great customer value. The software – the part that is becoming easier to replicate in an AI-driven world – accounts for 20% of the business. The remaining 80% is our true competitive advantage: deep industry knowledge, established customer relationships and enormous amounts of data around business-critical processes built up over thirty years. Add to that security, regulatory compliance (GDPR, NIS2, AI Act), complex integrations and ongoing maintenance. That is the package that allows customers to use AI with confidence in their core operations – with us as their responsible partner.
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2 Lime recently updated its financial targets, with the growth target now based on ARR and the EBITA margin raised to 27% in the medium term. When will we see the effect on profitability?
The margin expansion is driven by two aspects that are already in motion. The first is the mix shift: as software grows as a proportion of our total revenues, the margin improves naturally, since software carries a significantly higher gross margin than consulting services. The second is our own productivity: we use AI internally to become more efficient, which means we do not need to grow our workforce at the same pace as before to drive the same growth. Together, these two forces create a successive margin expansion, and we expect full impact in the medium term.
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3 Germany is an important growth market for Lime – how do you see the prospects there going forward?
It is tremendously exciting that our long-term investment in the German utility market has had such an impact over the past year. We have built this methodically over several years, and now we are winning several important deals quarter after quarter. Our many years of experience as a leading supplier in the Nordics positions us well amongst the competition. By combining software with deep industry knowledge, we solve business-critical processes, creating genuine customer value and long-lasting partnerships. The German utility market is significantly larger than the Nordic one – we have barely scratched the surface of its potential.
Frequently asked questions
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What does Lime Technologies do?
Lime helps businesses build better customer relationships through user-friendly and powerful systems. The company develops solutions for CRM, ticket management, and AI-driven communication, combined with industry expertise and dedicated support. Lime was founded in 1990 and today has 12 offices across Europe.
See the platforms -
How big is Lime?
Over the last twelve months up to and including the third quarter of 2026, Lime had net revenue of SEK 792.8 million and an EBITA margin of 25.5 per cent. ARR amounted to SEK 564.8 million at the end of the quarter, an increase of 11 per cent. More than 7,500 companies and around 1 million users use Lime's solutions. Lime has 12 offices in Europe and had 525 employees at the end of the third quarter of 2026.
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Which customers does Lime target?
It varies somewhat between the business units, but Lime primarily targets the SME segment, that is, small and medium-sized organisations and companies with around 20-200 users, as well as enterprise within the verticals.
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Who are Lime's competitors, and why do customers choose Lime?
The large global players Lime meets are Microsoft, Salesforce and HubSpot. They are American and work with partner models. Lime is instead a full-service provider that owns the entire value chain, from development and sales to implementation and support. With experience from thousands of customer relationships and deep industry knowledge, Lime becomes a long-term partner that holds the customer's hand all the way and takes responsibility for the outcome. Lime has also been European since 1990.
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When was Lime Technologies listed?
Lime was listed on Nasdaq Stockholm Small Cap on 6 December 2018 at an introduction price of SEK 72 per share. Since 4 January 2021, the share has traded on the Mid Cap list. Carnegie and SEB were advisers at the listing.
More about the IPO -
What is Lime's ISIN code?
ISIN: SE0011870195. Ticker symbol: LIME. Lime Technologies has been listed on Nasdaq Stockholm since 2018, on the Mid Cap list since 2021.
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What are Lime Technologies' financial targets?
The Board updated the targets in March 2026. Over the medium term: ARR growth exceeding 18 per cent and an EBITA margin exceeding 27 per cent. In addition, net debt divided by EBITDA less than 2.5x, and dividend exceeding 50 per cent of net income.
To the financial targets -
What drives Lime's growth, now and going forward?
Growth is driven by three levers. The first is the business units: Lime CRM is and remains the engine, with strong development in Germany and within the verticals, while the smaller business units are to grow considerably faster. The second is AI, where Lime is now seeing effects and where the AI offerings are already generating revenue. The third is acquisitions, where Lime is actively looking for companies that create more value for customers and shareholders. Organic growth is and remains the foundation of the business.
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What are Lime's growth prospects in Germany?
Lime's focus on the German utilities sector has paid off. The company closes important new deals every quarter and is steadily building a strong position. The German market is larger than all of Lime's other markets combined. In 2026, Lime has also started a strategic push towards German real estate companies.
See Lime's markets in Europe -
What does Lime's acquisition agenda look like?
Lime is actively looking for acquisitions and is in ongoing dialogues with a number of companies. The company is financially ready with a strong cash position, low leverage and credit facilities in place. In Lime CRM, Lime looks for companies that complement the platform with business-critical functionality and strengthen the focus verticals: utility, real estate, membership organisations and wholesale. In Lime Sportadmin, the aim is to drive internationalisation and strengthen the product. Organic growth is the foundation, and the company only strikes when the product, the culture and the price are right.
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When is Lime's profitability expected to improve?
Lime has a medium-term target of an EBITA margin above 27 per cent, up from 25 per cent before the adjustment of the financial targets in March 2026. The expansion is driven by two things already in motion. The first is the mix shift: software grows as a proportion of revenue and carries a significantly higher gross margin than consulting services. The second is Lime's own productivity: AI is used internally, so headcount does not need to grow at the same pace as before. Full impact is expected in the medium term.
To the financial targets -
How is Lime's revenue split between new and existing customers?
The split has long been roughly 50/50 between revenue from new and existing customers.
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What is Lime's dividend?
For the financial year 2025, the Annual General Meeting on 21 April 2026 approved a dividend of SEK 4.50 per share, representing 54 per cent of net income. Payment occurs in two equal instalments, in May and November 2026. The dividend policy is to distribute at least 50 per cent of Group net income. The previous year saw a dividend of SEK 4.00 per share.
More about the share & dividend -
What is the ownership structure?
At the end of 2025, Lime had 5,361 shareholders. Approximately 60 per cent of capital was owned by Swedish and 40 per cent by foreign shareholders. Among the largest shareholders are AB Grenspecialisten, SEB Fonder, and Syringa Capital (Erik Syrén). The company has one share class where each share carries one vote.
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Who leads Lime Technologies?
Tommas Davoust is CEO and Managing Director. Erik Syrén is Chairman of the Board. The full management team and board are presented under Governance.
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Who is Lime's auditor?
The company's auditor is Öhrlings PricewaterhouseCoopers AB (PwC), with Vicky Johansson as lead auditor.
More about the auditor -
How do I submit a proposal to the nomination committee?
The nomination committee is appointed by the three largest shareholders by votes as of the last banking day in August of the year before the Annual General Meeting. As a shareholder, you can submit proposals to valberedning@lime.tech. Proposals should be submitted well in advance of the meeting.
More about the nomination committee -
When does Lime release its next report?
Dates for upcoming interim reports, annual report, and Annual General Meeting are available in the financial calendar.
To the financial calendar -
Does Lime have a silent period before reports?
Yes, Lime has a silent period of 30 days before each report. During that period the company does not comment on its financial performance. Dates for upcoming reports are available in the financial calendar.
To the financial calendar -
Where can I find Lime's reports and presentations?
Interim reports, annual reports and presentations are collected in the report archive.
To the report archive -
When is the Annual General Meeting and how do I take part?
The Annual General Meeting is held every year, and the date is shown in the financial calendar. The notice is published as a press release ahead of the meeting and contains instructions for registration. The notice, documents and minutes are available on the general meetings page.
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Which analysts cover Lime Technologies?
Lime is followed by analysts at SEB, DNB Carnegie, Pareto, SB1 Markets, and Red Eye. Contact details are available under analyst coverage.
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How do I subscribe to press releases?
Enter your email address in the subscription form in the press room. Press releases are distributed via Via TT.
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How do I reach investor relations?
Reach us at ir@lime.tech. All contact persons are listed on the contact page.
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Get in touch with investor relations
We are happy to answer questions about the company and the business. Further detail is available in the reports and in the governance section.